Overview
Thank you for shopping with Abba Caravans Perth. This Shipping Policy outlines the terms and conditions regarding the shipment of parts, accessories, and products purchased from our online store: https://www.abbacaravansstore.com.au.
By placing an order through our website, you agree to the terms outlined below.
Shipping Locations
We currently ship Australia-wide. At this time, we do not offer international shipping through our online store. If you are located outside of Australia and would like to make a purchase, please contact us directly at spareparts@abbacaravans.com.au.
Processing Time
Orders are typically processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day. If there is any delay in processing your order, we will notify you via email.
Shipping Methods and Delivery Times
We partner with Australia Post and Quicklee as our primary shipping providers.
Standard delivery within Australia typically takes 2–7 business days from the time of dispatch.
Express delivery is available for eligible items at checkout and usually takes 1–2 business days.
Please note that delivery times may vary depending on your location, product availability, and carrier performance, especially during peak periods or due to unforeseen delays.
Shipping Costs
Shipping costs are calculated at checkout based on the weight, size, and destination of your order. For bulky or oversized items, such as certain caravan components, additional freight charges may apply. These charges will be clearly displayed before you complete your purchase.
Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email with tracking details. This will allow you to monitor the delivery status of your package via Australia Post’s or Quicklee’s tracking system.
Click & Collect
We offer a Click & Collect service from our Rockingham location for local customers. You will be notified via email when your order is ready for collection. Please bring a copy of your order confirmation and valid photo ID at the time of pickup.
Damaged or Missing Items
If your order arrives damaged or is missing any items, please contact us within 48 hours of delivery at spareparts@abbacaravans.com.au. Be sure to include your order number, a description of the issue, and clear photographs if applicable. We will investigate and arrange a replacement or refund as needed.
Incorrect Shipping Information
Please ensure all delivery details are correct when placing your order. Abba Caravans is not responsible for delays or losses caused by incorrect or incomplete address information provided by the customer. If a parcel is returned to us due to such an error, redelivery fees will apply.
Delays and Disruptions
While we do our best to ensure timely deliveries, occasionally there may be delays due to carrier issues, extreme weather conditions, or peak demand periods. We appreciate your understanding in these circumstances and will keep you informed of any major disruptions affecting your order.
Contact Us
If you have any questions about your delivery, tracking information, or special shipping requests, please contact:
8 Ambrose Street, Rockingham WA 6168
Phone: (08) 9529 2777
Email: spareparts@abbacaravans.com.au
Website: https://www.abbacaravansstore.com.au